Accessibility Statement

Accessibility statement for Bexley Domestic Abuse Services

This website is run by Bexley Domestic Abuse Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 020 8303 7777
  • or contact us at:
    Bexley Domestic Abuse Partnership
    Domestic Abuse and Sexual Violence Strategy Manager
    London Borough of Bexley
    2 Watling Street
    DA7 6AT

We’ll consider your request and get back to you as soon as we can.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Bexley Domestic Abuse Partnership
Domestic Abuse and Sexual Violence Strategy Manager
London Borough of Bexley
2 Watling Street
DA7 6AT.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Bexley Domestic Abuse Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some iframe and frame elements do not have title attributes. Without a title some screen readers read out the frame filename, which is usually meaningless. This fails WCAG 2.0 A 2.4.1 Section 508 (2017) A 2.4.1

Some text and background colors do not have enough contrast. This fails WCAG 2.0 AA 1.4.3 Section 508 (2017) AA 1.4.3

These are in the 3rd-party Google Translate widget so out of our control.

The CSS outline or border style on some elements makes it difficult or impossible to see the dotted link focus outline. This fails WCAG 2.0 AA F78 Section 508 (2017) AA F78

We will continue working to ensure good accessibility.

Disproportionate burden


It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs may not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs are providing essential information. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 12 September 2019. The test was carried out by ExtraDigital Ltd.

We checked the homepage and all links contained therein using SortSite Desktop software and the WAVE website accessibility evaluation tool (

We tested:

You can read the full accessibility test report Accessibility Report 2019.

This statement was prepared on 12 September 2019. It was last updated on 12 September 2019.